Cloud Solution for Delivering a Unified Customer Experience
Build your business around your customers, not channels
What today’s customers expect?
Quite simple to answer: excellence for starters, self-service is obvious, seamless and highly personalized experiences on any channel. What the heck, who is still talking about omnichannel?
Who can deliver?
Most businesses don’t have the infrastructure and are still working with a complex mix of legacy systems with lots of siloed data as a result.
Real-time inventory visibility and order management across channels needed to offer customers a “buy anywhere, get anywhere” experience. And of course a unified cloud platform that can deliver all that.
Successful businesses have moved beyond the limits of individual channels and touchpoints to deliver true omnichannel shopping and service experiences.
Unified Commerce + SSO
With an infrastructure that unifies business applications and provides a single source of item, inventory, customer and order data, it’s possible to create seamless, channel-agnostic, personalized experiences.
NetSuite is a Pioneer
As a pioneer in the industry since 1998, NetSuite was first to provide a solution that unified ecommerce with your back office systems. Today, NetSuite’s ecommerce platform powers thousands of online businesses, helping them increase revenue and expand to new heights. Backed by our professional services, extensive partner ecosystem and dedicated support.
Manage Orders and Inventory
Meet customer expectations to buy, fulfill and return goods anywhere while maximizing profitability. It’s easy when you have centralized order management and a single view of inventory across all channels and the supply chain.
Fulfill orders quickly and effectively.
Manage orders from multiple channels—store, web, call center, mobile, kiosk—all in one place. Customers, suppliers and partners always know exactly what’s happening with every order. You’ll process orders faster, satisfy more customers and lower operational costs.
Real-time, enterprise-wide inventory visibility, including stores, is key to enabling a buy anywhere, fulfill anywhere experience. You’ll reduce excess inventory, capture lost sales and promote the most profitable products to your customers.
Better manage suppliers and stock levels.
Connect global supply and distribution chains to ensure real-time information sharing, better coordination, increased responsiveness and shortened time to market.
Design Customer Experiences
Design the experience you want for your brand. Provide engaging customer acquisition and retention experiences by utilizing a single source of inventory, customer and order data to feed your customer-facing systems. Create unique, personalized and compelling mobile, web and in-store experiences that differentiate your brand and exceed customer expectations.
Transform the store
Deliver a continuous shopping experience by unifying the online and in-store buying journey. Empower
sales associates with tools and information to assist and engage shoppers.
Responsive web design allows you to build device-optimized, online shopping experiences that display elegantly across smartphones, tablets,
laptops and desktops. You’ll have only one platform instead of maintaining multiple fragmented systems and user experiences.
Logitail is the NetSuite Commerce Partner in EMA
We have partnerships with NetSuite Solution Providers and Alliance Partners to bring the best in unified commerce
Full Service eCommerce Agency
Consulting, Strategy & Coaching
The what is mostly the question we get, we want an online storefront or self-service portal.
Easy and straightforward you might think, we just need to discover the requirements. How difficult can it be? Let’s start from the current situation and applications.
In our experience tools and the “what” are just the enablers of a digital strategy. Adding more or replacing digital tools is not a strategy nor will it really strengthen your competitive position in the market.
Implementation & Support
The implementation of a NetSuite Commerce project is much more than building a shopping cart.
For starters, SuiteCommerce Advanced (SCA) is an integral part of NetSuite. Therefore, a SuiteCommerce project starts and needs to be aligned with NetSuite ERP: fulfillment, payment, logistics, inventory,… Even more, there is no point in implementing NetSuite Commerce without NetSuite ERP.
For Europe most projects for NetSuite SuiteCommerce start B2B where B2C is always an option.
eCommerce Design & Theming
How your storefront looks and feels on any device, especially on mobile, is extremely important. Speed will close the deal, all our themes are built on performance best practices.
Discover the advanced themes for SuiteCommerce Advanced or we start from the Logitail Advanced Theme with lots of improvements to build your tailormade theme. All our themes are responsive, optimised for mobile and test on all major browsers.
Soon to be released for the following verticals:
- Food Wholesale/Distribution
- Fashion Multibrand/Brand
- Technical Wholesale/Distribution
- Others to come pretty soon
All our work in SuiteCommerce is for B2Any, which means you can start for B2B or B2C and have the option of doing both.
Extensions - Development
The extension framework is one of the foundations of NetSuite Commerce. The extension way is valid for themes, extensions to extend SCA functionality and SMT extensions to extend the functionality of the site manager, called Site Management Tools.
Logitail offers you a selection of must-have extensions, prebuilt, and we can build any extension for your use case.
- VIES validation
- Commerce category translation
- SMT block translations
- Brands and more
- Grouped product attributes
- Stock indicator
- Order grid in product detail
- Show correct image for matrix items
Go-live is not the end of the project, it’s the start of our Commerce Success offering. The idea behind is that building a storefront or self-service portal is just the start of our cooperation and the growth of your business. Therefore we have defined Commerce Success as an offering to:
- enable the growth of digital sales and your company
- facilitate working together with the need of a quote
- deliver on-demand the right services and expertise
- Graphic Designer
- eCommerce UX/UI Designer
- Theming: frontend development
- Extension development
- SCA NetSuite Technical & Architect
- SCA Full Stack Developer
- eCommerce Manager
- Strategy, Consulting and Coaching
- managed services to monitor and proactively optimise seo, performance, security,…
- provide coaching and consulting sessions with our ecommerce experts
Product Information Management
eCommerce success starts with accurate en rich product information. For most companies this is a real challenge, enjoying the benefits of the Excel era. It was a pricelist, should become a catalog and eventually a product experience. We can help you with product information management.
Pick the low hanging fruit
How easy as it may seem, just try it blindfolded. That's exactly what we see a lot, often the data is there somewhere.
The first step is to make sure tracking and analytics are in place and we have a clear view on customers (customer 360). Next we put this data in action through actionable insights.
Then we look for the conversion killers and retarget lost buyers.
Get the most out of digital commerce through marketing, we can help you
For whom is NetSuite Commerce?
SuiteCommerce* is an integral part of NetSuite ERP, it is not a standalone ecommerce platform. That's why we claim no integration is needed and talk about Unified Commerce, one single source of truth.
*SuiteCommerce and SuiteCommerce Advanced (SCA)
NetSuite & SuiteCommerce Customers
Already using SuiteCommerce Advanced?
And not happy about your current partner? We believe we can help you. We always start with a discovery (1 or 2 days depending on size of project) which starts with meeting the team. The result of the discovery is:
- as is
- expectations and challenges
- quick wins: pick the low hanging fruit
- phased approach in switching partners
- sow and budget
Often we also see the need for upgrades and guaranteed support (SLA) which we are happy to provide.
Thinking about NetSuite Commerce?
NetSuite Commerce is evaluated on two moments:
- as part of the decision to choose for NetSuite or not
- after NetSuite ERP is live
The approach is a bit different.
As part of the decision we always work together with a NetSuite Partner (Solution Provider, Alliance Partner or NetSuite). What we always do is a walkthrough and explain what the advantages are of unified commerce. Much better is of course a discovery day, where we have the time to discuss the business case, your market, challenges and roadmap. In the afternoon we have an extensive SuiteCommerce Advanced walkthrough where we try to answer all your questions. The result of a discovery day is a detailed report and statement of work with budget.
If you are already using NetSuite ERP, no discovery day is needed and RFP is almost ready, we can provide an interactive demo and walkthrough.
Logitail is the 1st NetSuite Commerce Partner CAP for SuiteCommerce Advanced in Europe, with projects in Belgium, the Netherlands, Finland, Germany, Switzerland,..
We only work through NetSuite Partners:
- NetSuite Solution Providers
- NetSuite Alliance Partners
- and NetSuite
Logitail makes your offering stronger, bringing Unified Commerce to the table. And we have some convincing arguments if the business case is right.
Full Service eCommerce Agency
We are proud to say that Logitail is a Full Service eCommerce Agency.
We are not just here to implement, upgrade, customize, extend or design/theme SCA projects.
Everything starts with presales and comarketing, we will help you market and sell the project.
We start with discovery sessions, provide digital strategy consulting and coaching for ecommerce, cover the complete ecommerce spectrum with PIM and digital marketing.
In the philosophy of NetSuite, we help businesses grow online with our "Commerce Success" plans and services.
For NetSuite Partners in Europe willing to work together, let's meet.